Return & Refund

Effective Date: 27/4/2025

Welcome to egsoundworld! We strive to provide high-quality products and excellent customer service. If you’re not entirely satisfied with your purchase, we’re here to help. Below is our comprehensive Return and Refund Policy.

Returns

1. Eligibility for Returns:

   • Products can be returned within 7 to 8 bussiness days of the delivery date.
   • To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.

2. Non-Returnable Items:

   • Certain items cannot be returned, such as:
     • Perishable goods (e.g., food, flowers, etc.)
     • Personalized or customized items
     • Digital downloads or software
     • Items on sale or marked as “final sale”

3. Process for Returns:

   • Contact us at “https://egsoundworld.com/contact-us” with your order details and reason for return.
   • Once approved, you’ll receive a return authorization and instructions on how to return your item.
   • Customers are responsible for the shipping cost of returning the item, unless the return is due to our error (e.g., defective product, wrong item sent).

4. Condition for Returns:

   • Items not in their original condition, damaged, or missing parts for reasons not due to our error may only receive partial refunds or be rejected.

Refunds

1. Refund Approval:

   • Once your return is received and inspected, we’ll send you a notification about the approval or rejection of your refund.

2. Types of Refunds:

   • Approved refunds will be processed within 7 to 8 bussiness days  to your original method of payment.

3. Exceptions for Refunds:

   • Shipping costs are non-refundable.
   • If you received free shipping, the cost of shipping may be deducted from your refund amount.

4. Late or Missing Refunds:

   • If you haven’t received your refund yet, please:
   • Check your bank account again.
   • Contact your credit card company; it may take some time before the refund is officially posted.
   • If the issue persists, contact us at “https://egsoundworld.com/contact-us”.

Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at “expertguidance2019@gmail.com”.

Cancellations

• Orders can be canceled within 1 day of purchase, provided they haven’t been shipped. Please contact us promptly to cancel your order.

Contact Us

If you have any questions regarding this policy, please contact us at:

• Email: expertguidance2019@gmail.com
• Phone: +91-9931720124
• Address: CD398, Sector-2, Site-5, Dhurwa Ranchi Jharkhand, India, 834004

Key Point: Our customer support team is available to address any queries or feedback you may have regarding these Terms.